General Terms and Conditions:
- Cancellation Policy: Cancellation of the rental period is possible up to 48 hours before the start of the rental without any extra cost. Cancellations made later than 48 hours before the start of the rental incur a cancellation fee equivalent to 50% of the rental cost.
- Cancellation Protection: Customers have the option to add cancellation protection for an extra fee. This protection allows for a full refund if the cancellation is made up to 24 hours before the scheduled rental start. For cancellation, send a message to hyra@bultenbike.se.
Supplementary Terms:
- Riding at Your Own Risk: All cycling is done at your own risk.
- Age Limit: The minimum age to rent a bicycle is 18 years. The maximum allowable weight for the cyclist is 120 kg.
- Alcohol and Drugs: There is zero tolerance for alcohol and drugs during the bike rental.
- Identification: A valid ID must be presented at the time of rental.
- Late Return Fee: A fee of 500 SEK is added per commenced day for delayed return.
The renter is responsible for ensuring that:
- The bicycle is always correctly locked with the accompanying lock according to our instructions. If there is an extra chain lock, the bicycle must be locked to a fixed object.
- No Subletting: The bicycle may not be sublet, lent out, pawned, or transferred.
- Damages and Return: The bicycle must be returned in the same condition as at the time of issuance. Any damages must be reported upon return. The renter is responsible for the cost of any necessary repairs.
- Theft: The renter compensates for the stolen bicycle and equipment at full value. In case of theft, the customer must compensate for the current value of the bicycle. We offer a damage reduction option for an extra fee.
- Accessories: Helmet, lock, and other equipment must be returned in the same condition as at the time of loan.
By accepting these terms, you as the renter agree to adhere to them for the entire rental period. These terms are intended to ensure responsible handling of rental bicycles and accessories, as well as to protect both the renter and the rental company.
Personal Data Processing
When booking in our booking system, we collect and process personal data from you to complete your booking. We collect your email, contact, and address information and store them as long as required to fulfill our agreement with you, our customer, and to comply with applicable laws and regulations.